Do you need to get in touch with us?

If you need to speak to us, find out how quickly and easily below.

What do you want to do?

Talk to us

Make a change - change your name, address, vehicle or contact details.
Renew my policy - just call us and we can help.
Cancel my policy - we'll be sorry to see you leave us.

Lines are open Monday to Friday
8am - 8pm, Saturday and bank holidays 9am - 5pm, Sunday 10am - 4pm.
For Text Phone first call 18001. Calls will be recorded.

Make a complaint

Tell us if you’re not happy with our service.

Please include your policy number in all correspondence.

Complain via email

Call us on 0330 678 7150

Lines are open Monday to Friday
8am - 8pm, Saturday and bank holidays 9am - 5pm, Sunday 10am - 4pm.
For Text Phone first call 18001. Calls will be recorded.

If you prefer, you can write to us: The Customer Relations Manager, Britannia Rescue, County Gates, Bournemouth, BH1 2AT.

Have you broken down?

Car won't start? We're here for you. Give us a call and we’ll get someone out to you as soon as possible.

Lines open 24 hours, 7 days a week (calls will be recorded).

Call us on 0330 678 7151

From Europe call: +44 (0)1484 435 806